Returns

Email customer service at service@tidestep.com and include your

• Order number
• Return or exchange request with a picture of the product, if necessary
• Photo of the barcode on the plastic bag

A tracking number and receipt of the returned package is required. It will help us track and process the return.

Return & Exchange conditions

• Orders are able to be canceled and refunded before shipping.
• Returns & exchanges must be initiated within 21 days of delivery.
• To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address. 
• Items must be returned unwashed and undamaged.
• All items priced $15.99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.
• We do not offer Freight To Collect (FTC) service for returns. The returns will be made at your own cost.
• Bikini sets must be returned with both top and bottom.
• Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
• Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.