FAQs
How long for shipment?
For more shipping details, please click here.
Where Is My Order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.
Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
Tips for Shipping
1) A telephone number is required for delivery. Leave the correct email address in your order so that order confirmation and shipping confirmation will be sent.
2) APO/FPO & PO Boxes are not accepted. We will refund you the shipping fee if you pay additional fee with a PO box address.
3) For Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and the Virgin Islands, there will be a little bit shipping fee.
4) Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by TideStep
Account
An account can allow customers to access to own order history and address. It is optional to create your account.
Note: You can not log in your account if never creating an account. It is invalid to click on " forget your password".
Order Confirmation & Shipping Confirmation
Order confirmation will be sent to the email listed on your order once you complete an order.Therefore, please ensure that your email address should be correct.
Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. Email to: info@TideStep.com
Cancel Order
1) How to cancel my order?
Any order can be easily canceled before shipping from the warehouse. Contact our customer service to request the refund.
2) Cancellation Success
You will receive an order cancellation email notification when customer service is successful to cancel an order. Please ensure your email address is correct.
Note: If you don't receive any order or shipping info, you can inquire customer service for a confirmation.